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General Conditions of Use and Sale

1. Object


These terms and conditions govern the use of our website as well as the contractual relationships between L&F Événements and its customers for online purchases.

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2. Orders and Payments

  • Orders are confirmed once payment is completed.

  • We accept payments via secure platforms (credit cards, PayPal, etc.).

  • The information provided during the order process must be accurate and complete.

  • Orders are generally processed and shipped within 1 to 3 business days following receipt of payment.

  • Orders placed during weekends or holidays will be processed on the next business day.

  • For personalized items, processing time may vary. Please allow up to 7 to 10 business days, depending on the complexity of customization.

  • Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).

  • For any questions or special requests, feel free to contact us. We are here to provide you with the best possible service!

 

3. Shipping

  • Delivery times range between 3 and 7 business days, unless otherwise stated.

  • L&F Événements cannot be held responsible for delays caused by third parties or exceptional circumstances.

 

4. Returns

  • Returns are accepted within 14 days of receipt, provided the products are unused and in their original packaging.

  • Return shipping costs are the customer’s responsibility, except in cases of defective products or errors on our part.

  • No refunds are granted for digital products or online training courses.

  • Personalized or custom-made items are not eligible for return, except in cases of defects or errors on our part.

 

5. Return Process

  • Contact us at info@lfballoonevents.com to obtain a return authorization.

  • Return shipping costs are the customer’s responsibility, unless the product is defective or incorrect.

  • Once the item is received and inspected, we will notify you of the status of your refund.

 

6. Refunds

  • If your return is accepted, a refund will be issued to the original payment method within 5 to 7 business days.

  • Initial shipping costs are non-refundable, except in cases of errors or defective products.

 

7. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately with supporting photos.

  • We will either replace the item or issue a full refund, based on your preference.

For any questions or assistance, do not hesitate to contact us. We are here to help.

 

8. Intellectual Property

All content on the site (text, images, videos) is the property of L&F Événements. Any reproduction or use without permission is strictly prohibited.

 

9. Liability

  • L&F Événements cannot be held responsible for direct or indirect damages related to the use of its products or services, except in cases of proven negligence.

  • The customer is responsible for the correct use of purchased products.

 

10. Data Protection

Your personal data is collected and processed in accordance with our privacy policy.

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11. Changes to Terms

L&F Événements reserves the right to modify these terms at any time. Changes will apply to orders placed after their publication.

 

12. Governing Law

These terms are governed by the applicable laws of Canada. Any disputes will be resolved in the competent courts.

 

13. Contact

For any questions or complaints, contact us at: info@lfballoonevents.com

By using this website or placing an order, you fully agree to these terms and conditions.

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